Refund policy

At Miroa, every product is handcrafted and made to order with care. As each item is created specifically for your order, we do not accept returns or exchanges for change of mind, incorrect selection, or personal preferences.

Damaged or Defective Products

If your order arrives damaged or defective, we will provide a 100% refund or a replacement, at your preference.

To be eligible, please:

• Contact us within 48 hours of delivery.
• Email us at miroastudio@gmail.com with your order number.
• Include clear photos and an unboxing video showing the damaged product and packaging.

Once the claim is verified, we will process a full refund or dispatch a replacement at no additional cost.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or made-to-order products.
• Products damaged due to misuse, mishandling, or normal wear and tear.
• Requests made after 48 hours of delivery.

Refund Timeline

Approved refunds will be processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.